Last updated: February 2026
At SpiritSurface, your privacy is sacred to us. This Privacy Policy explains what data we collect, how we use it, and how we protect it when you use our AI palm reading services.
01
Information We Collect
We collect only the information necessary to provide our services:
- Personal Info: Name and email address (email is optional)
- Palm Images: Photos you upload for AI analysis
- Payment Info: Processed securely through Razorpay — we never store card details
- Usage Data: Pages visited, device type, browser — for improving the service
- Contact Data: Messages sent through our contact form
Your palm images are used solely to generate your reading. They are processed by GPT-4o and automatically deleted from our servers after analysis. We do not store your palm photos permanently.
02
How We Use Your Information
- Generate your personalized AI palm reading report
- Process payments and send order confirmations
- Deliver your PDF report via email
- Respond to your support queries
- Improve our AI model and service quality
- Comply with applicable Indian laws and regulations
03
Information Sharing
We never sell, trade, or rent your personal information. We share data only in these limited circumstances:
- Razorpay: Payment processor — for secure transaction handling
- OpenAI: GPT-4o API — for palm image analysis only
- Legal Requirement: When required by Indian law or court order
- Your Consent: Only with your explicit permission
Your palm reading results and personal data are never shared with advertisers, data brokers, or any third party for marketing purposes.
04
Data Security
We take reasonable and appropriate measures to protect your personal information:
- HTTPS encryption for all data in transit
- Secure payment processing via Razorpay (PCI-DSS compliant)
- Palm images deleted immediately after analysis
- Access to your data is limited to authorized team members only
05
Data Retention
We retain your data only as long as needed to provide our services:
- Palm images: Deleted immediately after your reading is generated
- Reading reports: Stored for 30 days so you can re-download your PDF
- Payment records: Retained for 7 years as required by Indian tax law
- Email & name: Retained while your account is active
You may request deletion of your account and personal data at any time by emailing support@spiritsurface.com.
06
Your Rights
You have the following rights over your personal data:
- Access: Request a copy of the data we hold about you
- Correction: Ask us to fix inaccurate information
- Deletion: Request erasure of your personal data
- Opt-out: Unsubscribe from marketing emails at any time
- Portability: Receive your data in a structured format
To exercise any of these rights, email us at support@spiritsurface.com. We will respond within 30 days.
07
Cookies
We use essential cookies to make our website function properly. We do not use tracking cookies for advertising. Types of cookies used:
- Session cookies: Required for form submissions and navigation
- Analytics cookies: Anonymous usage data to improve the site
- No advertising cookies are placed on your device
You can control cookie settings through your browser preferences.
08
Children's Privacy
Our service is not directed at children under 13 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.
09
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new date. Continued use of the service after changes constitutes your acceptance.
10
Contact Us
For any privacy-related questions, data requests, or concerns, please reach out:
Contact Support