Refund Policy

Overview

SpiritSurface provides personalized, AI-generated digital palm reading reports. Because each reading is uniquely created for you and delivered instantly, we have specific guidelines for refunds. However, we want you to be satisfied — and we'll work with you if something goes wrong.

Our ₹299 Full PDF Report comes with a 7-day satisfaction window. The free palm analysis is provided at no charge and is therefore not subject to refunds.

When You Are Eligible for a Refund

You may request a refund in the following situations:

• Not satisfied with your reading: Contact us within 7 days of purchase — we'll review your case and issue a refund if your concern is valid
• Duplicate payment: If you were charged twice for the same order, we will refund the duplicate charge in full
• Technical failure: If our system failed to deliver your report within 48 hours of payment and we cannot resolve it
• Wrong report delivered: If you received a reading that doesn't match the palm image you submitted

When Refunds Are Not Applicable

Refunds will not be issued in the following situations:

• Refund requested after 7 days of purchase
• Dissatisfaction with the concept of palm reading as a practice
• Uploading a blurry or unclear palm photo that led to a partial reading
• Change of mind after the report has been successfully delivered
• Reading accessed and downloaded, with no specific complaint raised

How to Request a Refund

To request a refund, follow these steps:

1. Email us at support@spiritsurface.com within 7 days of your purchase
2. Include your Order ID / Payment Reference (found in your confirmation email)
3. Briefly describe the reason for your refund request
4. Our team will review and respond within 2 business days
5. If approved, the refund will be credited to your original payment method within 5–7 business days

You can also reach us via WhatsApp: +91-7004344748 (Mon–Sat, 9 AM–6 PM IST)

Cancellation Policy

Because readings are generated and delivered immediately upon payment:

• Orders cannot be cancelled once payment is confirmed and the reading has begun
• If you made a payment by mistake before receiving your report, contact us immediately at support@spiritsurface.com and we will attempt to cancel before delivery

Refund Processing Timeline

Governing Law

This Refund Policy is governed by the laws of India. Any disputes arising will be subject to the jurisdiction of courts in India. By making a purchase, you agree to this policy.

Contact Us

For any refund requests or questions, reach out to our support team: